Refund Policy

Refund Policy

Please see our policies below relating to damaged, faulty or unwanted items.

Damaged Items

Customers are responsible for checking consignments for damage or missing parts, PRIOR to ACCEPTING and SIGNING from the courier. Any omissions or errors on an order must be reported within 7 days of receipt to Spotless window cleaning supplies Ltd.

In the unlikely event that items are damaged in transit; please inform us immediately. This will ensure that any claims against the courier can be processed promptly and a replacement item resent.

Spotless window cleaning supplies Ltd cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered.

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. Spotless window cleaning supplies Ltd cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.

Please Call Spotless window cleaning supplies 01633 872978 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Spotless window cleaning supplies Ltd cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and Spotless window cleaning supplies Ltd will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items

Any goods that arrive faulty must be returned to Spotless window cleaning supplies Ltd within 14 days before we send out a replacement. The carriage for this is at the customer’s expense and proof of delivery is required. Once evaluated, if the issue is deemed a manufacturers fault, the items are eligible for repair or if beyond repair, a replacement

Not all products are covered by a warranty, and therefore Items that are faulty outside of the 14 day period may not be eligible for a refund.

Please contact us to receive details of a specific product warranty if information pertaining to the product is not available online. 

Please email spotlesswindowcleaningsupplies@hotmail.com to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Spotless window cleaning supplies Ltd cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied. Spotless window cleaning supplies Ltd will undertake to replace any goods in the shortest time period possible or supply equivalent quality goods accordingly.

Faulty items returned to us are usually dealt with within 10 working days. However, Manufacturers warranty claims can take up to 28 days to be resolved. 

Unwanted Items

Any unwanted goods returned within 14 working days of receiving the goods, and will receive a 100% refund if, upon inspection, they are unused and in a resaleable condition.

Please Call Spotless window cleaning supplies Ltd On 01633 872978 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at Spotless window cleaning supplies Ltd discretion for unwanted goods returned in their original protective packaging after 14 working days. All carriage related to unwanted goods will be charged to the customer.

Please note customised items, special order items and oversized items such as van systems, ladders and tanks may be non-returnable. We recommend speaking to a member of our customer services team if you have a query regarding our returns policy on a particular item.