Shipping Policy
Shipping Policy
When checking out you will be prompted with the following shipping Options:
1. Courier Shipping
This ensures all orders are dispatched within 48 hours. If you have selected courier shipping at the checkout, or are eligible for free courier shipping, your order will be shipped on a tracked 'next day' service, meaning you can expect delivery in approximately 2 business days from the date of order to the date of receipt of your goods.
Please note, the above is only applicable to orders deemed to be within mainland UK as defined by our delivery couriers, and not oversized. Please see the information below if your order falls outside of these parameters.
2. Royal Mail Shipping (Available for small items)
This is a tracked 48-hour service available for small items, orders are dispatched within 48 hours meaning you can expect delivery in 3-5 days from delivery.
3.. Pallet Shipping
Oversized items will be delivered by pallet network. These items will be sent on a 2-4 Working Day service and will require a signature. If there is nobody available to accept the delivery, the items will be returned to the depot and re-delivered with a £75.00 + VAT cost re-delivery cost. Oversized items are often accompanied by a manufacturing lead time, this is advised on the product page.
5. International Orders
Spotless window cleaning supplies Ltd are able to accept international orders in most cases, though you will need to contact our admin team at spotlesswindowcleaningsupplies@hotmail.com to place your order with accurate shipping costs.
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Republic of Ireland, Northern Ireland, Channel Islands & Highlands
Orders delivered to any of the above locations will incur longer shipping times and may be subject to customs clearance delays.
Brexit impacts mean that your order may fall under the international order terms and conditions where it previously may not have.
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Lost Items
Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. A delay of over 15 days past the expected delivery date is considered a lost item.
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Further Info
If a delivery is late, you may find details by tracking your order with the consignment number provided once your order is shipped. If you have paid for an upgraded delivery service, and that service was late - you may be entitled to a refund of the difference between the upgraded service & the basic service however please be aware that some orders will be limited to a single choice of delivery service (due to the shape, size & weight of the items) and therefore due to there not being a cheaper service available, no refund will be offered.
* As our deliveries are fulfilled by third party couriers, we do not guarantee any service, but will endeavour to meet these service standards and maintain our excellent reputation for customer service.